• KCS Publisher Certification

    "At Novell, we are taking our support engineers through the KCS Publisher Certification program and using the exam objectives as a training guide.  It has been awesome!  You wouldn't believe the changes I have seen in participation and authoring and especially people capturing WHILE they solve the problem.  It is great to hear them teach... home
    KCS Publisher Certification

  • Practices v5 Certification Released

    The KCS Academy is pleased to introduce the KCS Practices v5 Certification. Designed for consultants, program managers, and team managers who manage or advise on the adoption and continuous improvement of the KCS practices, this certification is intended for individuals who require a thorough understanding of both the KCS methodology. Click... home
    Practices v5 Certification Released

  • KCS Leadership Workshop

    "We have found the KCS Leadership Workshop to be excellent in gaining management understanding, buy-in and excitement about KCS. One important learning from our KCS journey, so far, is that we won't be successful without middle management support."
    —Colin Andrews, Global KCS Program Manager, BMC Click... home
    KCS Leadership Workshop

About KCS

Learn more about Knowledge-Centered Support, the methodology that reduces support costs while improving the customer experience.

Certification

Earn industry recognition for your mastery of KCS practices through certification by the KCS Academy.

  • Get Certified
  • Certified People

    • Tools

    Tools earn the designation of KCS Verified when they demonstrate they provide the functionality required by KCS.

  • Get Verified
  • Verified Tools